Fort Bend County ADA Statement

In accordance with the requirements of Title II of the Americans with Disabilities Act (“ADA”) and Section 504, Fort Bend County does not discriminate on the basis of disability in its programs, services, or activities. The County’s ADA Coordinator / Regulatory Compliance Officer, located at 401 Jackson Street, 3rd Floor, in Richmond, Texas 77469, telephone number 281-238-3267. The ADA Coordinator / Regulatory Compliance Officer is designated to coordinate compliance with local, state and federal non-discrimination requirements related to ADA.

Fort Bend County will, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so that they can participate equally in the County’s programs, services, and activities. Anyone who requires an auxiliary aid or service for effective communication or modification of policies or procedures to participate in a program, service, or activity of Fort Bend County, should contact the office of the ADA Coordinator as soon as possible, but no later than 48 hours before the scheduled event. Please note that the ADA does not require Fort Bend County to take any action what would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.

If you need assistance in a language other than English, you may request language assistance services free of charge. For more information about interpretation or translation services, please call 281-238-3267 or email us at: ADAcoordinator@fbctx.gov.

Si necesita ayuda en un idioma que no sea inglés, podrá solicitar servicios de asistencia de idiomas sin cargo. Para obtener más información sobre los servicios de traducción o interpretación, llame al 281-238-3267 o envíenos un correo electrónico a: ADAcoordinator@fbctx.gov

જો તમને અંગ્રેજી સિવાયની અન્ય ભાષામાં સહાયની જરૂર હોય, તો તમે નિઃશુલ્ક ભાષા સહાય સેવાઓની વિનંતી કરી શકો છો. દુભાષીયા અથવા અનુવાદ સેવાઓ વિશે વધુ માહિતી માટે, કૃપા કરીને અમને અહીં 281-238-3267 કૉલ કરો અથવા ઇમેઇલ કરો: ADAcoordinator@fbctx.gov

यदि आपको अंग्रेजी के अलावा किसी अन्य भाषा में सहायता की आवश्यकता है, तो आप भाषा सहायता सेवाओं के लिए निःशुल्क अनुरोध कर सकते हैं। इंटरप्रिटेशन या अनुवाद सेवाओं के बारे में अधिक जानकारी के लिए, कृपया 281-238-3267 पर कॉल करें या हमें यहां ईमेल करें: ADAcoordinator@fbctx.gov

നിങ്ങൾക്ക് ഇംഗ്ലീഷ് അല്ലാത്ത ഒരു ഭാഷയിൽ സഹായം ആവശ്യമുണ്ടെങ്കിൽ, സൗജന്യ ഭാഷാ സഹായ സേവനങ്ങൾക്ക് വേണ്ടി അഭ്യർത്ഥിക്കാം. വ്യാഖ്യാനം അല്ലെങ്കിൽ വിവർത്തന സേവനങ്ങളെ കുറിച്ചുള്ള കൂടുതൽ വിവരങ്ങൾക്ക്, ഞങ്ങളെ വിളിക്കുകയോ 281-238-3267 ഇമെയിൽ ചെയ്യുകയോ ചെയ്യുക: ADAcoordinator@fbctx.gov

إذا كنت بحاجة إلى تلقي مساعدة بلغة أخرى غير اللغة الإنجليزية، فيجوز لك طلب خدمات المساعدة اللغوية دون تحمل أي تكلفة. لمزيد من المعلومات حول خدمات الترجمة الفورية أو الترجمة التحريرية، يُرجى الاتصال على  -281-238-3267 أو مراسلتنا عبر البريد الإلكتروني من خلال عنوان البريد الإلكتروني التالي: ADAcoordinator@fbctx.gov

Kung kailangan ninyo ng tulong sa isang wika maliban sa Ingles, maaari kayong humiling ng mga serbisyo sa tulong sa wika nang libre. Para sa higit na impormasyon tungkol sa mga serbisyo sa interpretasyon o pagsasaling-wika, pakitawagan ang 281-238-3267 o i-email kami sa: ADAcoordinator@fbctx.gov

اگر آپ کو انگریزی کے علاوہ کسی دوسری زبان میں مدد کی ضرورت ہے، تو آپ زبان کی مدد کی سروسز کی درخواست مفت کر سکتے ہیں۔ انٹرپریٹیشن یا ترجمے کی سروسز کے بارے میں مزید معلومات کے لیے، براہ مہربانی کال کریں 281-238-3267 یا ہمیں ای میل کریں: ADAcoordinator@fbctx.gov

Nếu cần hỗ trợ bằng ngôn ngữ khác ngoài Tiếng Anh, quý vị có thể yêu cầu dịch vụ hỗ trợ ngôn ngữ miễn phí. Để biết thêm thông tin chi tiết về dịch vụ phiên dịch hoặc biên dịch, vui lòng gọi số 281-238-3267 hoặc gửi email cho chúng tôi theo địa chỉ: ADAcoordinator@fbctx.gov

若您需要其它非英語的語言服務，您可以申請免費的語言協助服務。如欲獲悉更多口譯與筆譯的相關資訊，請洽 281-238-3267，或發送電子郵件至 ADAcoordinator@fbctx.gov。

Filing an ADA Complaint

Fort Bend County has an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by the United States Department of Justice regulations implementing Title II of the Americans with Disabilities Act (“ADA”). Title II states, in part, that “no otherwise qualified disabled individual shall, solely, by reason of such disability, be excluded from participation in, be denied the benefits of or be subjected to discrimination” in programs or activities sponsored by a public entity.

To submit a complaint please complete the “ADA Complaint Form”.  Complaint forms can be obtained at the Fort Bend County Risk Management office located at the address below or via the link below.  Please send your complaint to:

FBC ADA Coordinator / Regulatory Compliance Officer 
401 Jackson Street, 3rd Floor
Richmond, Texas 77469
(281) 238-3267
ADACoordinator@fbctx.gov

ADA Complaint Form [PDF]

Complaints shall state, as fully as possible, the facts and circumstances surrounding the alleged discrimination.

For more information about Fort Bend County Public Transportation-related discrimination complaints under the ADA, please visit the Fort Bend County Public Transportation Department webpage.

Complainant Assistance

The County shall also provide appropriate assistance to complainants, including those persons with disabilities or who may be limited in their ability to communicate in English.  In cases where the complainant is unable to provide a written statement, a verbal complaint may be made. The ADA Coordinator will interview the complainant and if necessary assist the person in converting the verbal complaint to writing. All complaints must be signed by the complainant or his/her representative.

Procedure

These procedures do not deny the right of the complainant to file formal complaints with other state or federal agencies or seek other remedies.

The complainant may file a signed, written complaint up to 180 days from the date of the alleged act of discrimination or the date the person(s) became aware of the alleged act(s) of discrimination.  If the complaint cannot be filed with 180 days, please contact the ADA Coordinator for more information.

The purpose of the ADA Complaint Form is to assist you in filing a complaint. You are encouraged, but not required, to use the form to file your complaint. If you choose to write a letter, please ensure that it contains all of the information requested in the form and is signed by you or your authorized representative.

Process

The County shall make every effort to address all complaints in an expeditious and thorough manner. 

An investigation, as may be appropriate will follow the filing of a complaint.  If needed, an investigation will begin within fifteen (15) working days of receipt of a complaint alleging discrimination on the basis of disability in a program, service or activity of the County.

The complainant will be contacted in writing no later than thirty (30) working days after receipt of the complaint should additional information be needed. If the complainant fails to provide the requested information in a timely basis, the County may administratively close the complaint.

Should an investigation be warranted, the County will complete the investigation within ninety (90) calendar days of receipt of a complaint. If additional time is needed, the complainant will be notified. A written investigation report will be prepared and shall include a summary description of the incident, findings and recommended corrective action.  If required, the investigation report will be forwarded to the appropriate state or federal agency.

A written determination as to the validity of the complaint and a description of the resolution, if any, shall be issued by the ADA Coordinator. A copy shall be forwarded to the complainant no later than twenty (20) working days after its issuance.

The complainant has a right to appeal with the County’s finding within five (5) working days from receipt of the determination. The complainant may file a complaint externally with the U.S. Department of Justice, Office of Civil Rights, or other appropriate federal agency.  If there is no appeal or no findings, the complaint will be closed.

The ADA Coordinator shall maintain the files and records of Fort Bend County relating to the complaints filed.